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Housekeeping Floor Supervisor - Secon...

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Housekeeping Floor Supervisor - Seconda Governante


Description A Housekeeping Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member background while monitoring housekeeping standards and assisting the Head Housekeeper. What will I be doing? As a Housekeeping Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member background. A Housekeeping Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards: Supervise Room Attendants Daily allocation of rooms and deep cleaning tasks to teammates Manage guest requests, including VIP amenities and communicating them to the relevant teammates Routine inspection of guest bedrooms to ensure they meet standards Aware of all room categories and amenities Achieve positive outcomes from guest queries in a timely and efficient manner Carry out lost property procedures Ensure guest laundry is cleaned and delivered in a timely manner Report maintenance issues to Maintenance/Engineering Department Assist Head Housekeeper with training qualifications Represent the needs of the team to others in the hotel Be environmentally aware Comply with hotel security, fire regulations and all health and safety legislation Assist other departments wherever necessary and maintain good working relationships Qualifications What are we looking for? A Housekeeping Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Teammates. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Committed to delivering a high-level of customer service Positive attitude Strong communication abilities High standards of cleanliness Expertise to work on their own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Background in the hotel/cleaning industry Background in managing/supervising a team in a similar role IT proficient Willingness to develop teammates and self What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Teammates are at the heart of it all! EOE/AA/Disabled/Veterans
Hilton Molino Stucky Venice
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