This listing was posted on MSX INTERNATIONAL.
Call Center Agent
Description:
Who we are looking for: We are recruiting, on behalf of a leading company in financial services related to the purchase of vehicles, a resource who will be responsible for customer care services in support of the sales network of a leading automotive manufacturer, our client. The team member we are recruiting will be responsible for managing customers in order to: -process service requests, ensure problem resolution, and contribute to the improvement of the customer satisfaction index; -handle inquiries from the sales network regarding credit analysis and evaluation and processing of financing files. Duties and Responsibilities: - Provide front line support for customers, managing requests and providing helpful information about existing loan agreement, to ensure that customers are satisfied; - Manage complaints to proactively advise and consult, ensuring and maintaining customer satisfaction; - Collect and analyze customer needs with a view to continuous improvement of the offered service; - Manage relations with all internal structures for the resolution of complex problems; - Manage document verification service; - Verify the compliance and documentation of financing contract requests; - Contact the sales network when documents integration is needed; - Manage all the sales network’s requests on document clarification and integration; - Manage contract’s settlement; - Manage contract’s review and verification (updating of personal data and contracts). Requirements: - High School Diploma or bachelor’s degree in Economics; - Strong relational and organizational attitudes for an effective relationship with customers; - Teamwork; - Accuracy and compliance; - Initiative and independence; - Excellent verbal and written communication skills; - Interpersonal skills; - High level of computer literacy, especially MS Office; - Language’s skills: Italian, English. Working pattern: - Rome; - 40h weekly; - mon/fri. What we offer: We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained. MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03. Only selected candidates will receive a direct response.
Company:
MSX International
Posted:
June 21 on MSX INTERNATIONAL
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